Job Description
Join FlexiPay Solutions, a leading fintech innovator, and become part of our dynamic remote team in Miami! We're seeking a passionate Customer Support Specialist to deliver exceptional service while enjoying the flexibility of remote work. With weekly pay, competitive benefits, and a supportive culture, this role offers the perfect blend of professional growth and work-life balance. Help us revolutionize payment processing while advancing your career in a thriving industry.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Process transactions and troubleshoot payment system issues
- Document cases accurately in CRM systems and escalate complex matters
- Collaborate with cross-functional teams to improve service quality
- Maintain 95%+ customer satisfaction score through empathetic communication
- Contribute to knowledge base articles and training materials
Qualifications
- High school diploma; associate degree preferred
- 2+ years customer service experience in fintech or SaaS
- Proficiency with Zendesk, Salesforce, or similar CRM tools
- Strong problem-solving and conflict resolution abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office setup