Job Description
Join our dynamic remote team as an urgent hire for a Customer Support Specialist role! Enjoy the flexibility of working from home while making a meaningful impact in Louisville's thriving business ecosystem. We're seeking passionate individuals to deliver exceptional customer experiences through digital channels.
Why You'll Love Working With Us: Competitive compensation, comprehensive benefits package, and a supportive virtual environment. We provide all necessary equipment and offer career growth opportunities for dedicated team members.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions and troubleshoot technical issues using CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Identify process improvements and contribute to knowledge base updates
- Maintain strict compliance with data security protocols
- Support product launches and seasonal demand surges
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- High-speed internet connection and dedicated home office space
- Ability to work flexible hours including evenings/weekends
- Associate degree or equivalent technical certification