Job Description
Join TechFlow Solutions, a leading tech innovator, as a Remote Customer Support Specialist based in San Jose! We're seeking passionate individuals to deliver exceptional service to our global clientele. Enjoy the flexibility of working from home with weekly pay, comprehensive benefits, and opportunities for growth in a dynamic environment.
Why Join Us?
• Competitive hourly rates + performance bonuses
• Full benefits package (health/dental/vision)
• $500 monthly home office stipend
• 24/7 global support rotation schedule
• Career advancement paths to leadership roles
Responsibilities
- Resolve complex technical and billing inquiries via phone, chat, and email
- Maintain 95%+ customer satisfaction score with personalized solutions
- Document cases accurately in Salesforce with detailed resolution notes
- Collaborate with Tier-2 engineers for escalated technical issues
- Participate in weekly training on new products/processes
- Meet/exceed 25+ daily resolution targets
- Contribute to knowledge base improvement initiatives
Qualifications
- 2+ years in customer support/tech troubleshooting
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional written/verbal communication skills
- Experience with remote work tools (Zoom, Slack, Jira)
- Ability to work flexible shifts including weekends
- High-speed internet connection at home office
- Associate degree or equivalent experience
- Spanish bilingual certification a plus