Job Description
Join our award-winning remote team in Ohio with weekly pay and full equipment support! TechConnect Solutions is immediately hiring Customer Support Specialists to deliver exceptional service from home. We provide all necessary hardwareâincluding laptops, headsets, and monitorsâso you can focus on what matters: our customers. Enjoy competitive compensation, comprehensive benefits, and flexible scheduling while making a real impact.
Why Choose Us?
- Weekly paychecks (no more waiting!) with direct deposit
- Free high-end equipment delivered to your door
- 100% remote work with no commute
- Health, dental, and vision insurance from day one
- Professional development stipend and growth opportunities
Responsibilities
- Resolve technical inquiries via phone, email, and chat
- Document interactions using CRM systems with precision
- Collaborate with engineering teams to escalate complex issues
- Maintain 95% customer satisfaction rating
- Participate in daily team stand-ups and training sessions
- Identify process improvement opportunities
- Adhere to SLA metrics and quality standards
Qualifications
- 2+ years customer support experience
- Proficiency with Windows/macOS and troubleshooting tools
- Exceptional written/verbal communication skills
- High-speed internet connection (minimum 25 Mbps)
- Quiet, dedicated home office space
- Ohio residency requirement
- CompTIA A+ or equivalent certification preferred