Job Description
Join our dynamic team as a Remote Customer Support Specialist in Memphis! We're seeking motivated individuals with no prior experience to deliver exceptional service to our clients. Enjoy the flexibility of working from anywhere in Memphis while building a rewarding career in tech support. Comprehensive training provided, with opportunities for growth into senior roles. Competitive benefits package includes health insurance, paid time off, and professional development stipends.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot technical issues and provide step-by-step solutions
- Document customer interactions in our CRM system
- Collaborate with team members to resolve complex cases
- Meet monthly performance and quality targets
- Continuously improve product knowledge through training modules
- Participate in weekly team meetings and feedback sessions
Qualifications
- No prior experience required - we train from the ground up!
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Reliable internet connection and quiet home workspace
- Ability to type 30+ words per minute
- Basic computer literacy and internet navigation skills
- Positive attitude and willingness to learn
- Must be authorized to work in the United States