Job Description
Join Detroit's fastest-growing tech company as a Remote Customer Support Specialist! We're seeking motivated individuals with no prior experience to deliver exceptional service to our clients. Enjoy the flexibility of working from home while receiving comprehensive training and career growth opportunities. Our inclusive culture values fresh perspectives and offers competitive benefits including health insurance and retirement plans.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues using our knowledge base and troubleshooting guides
- Document cases accurately in our CRM system
- Collaborate with team members to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no college degree required)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Reliable high-speed internet connection and quiet workspace
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and dedication to customer satisfaction
- Must be authorized to work in the United States