Job Description
Join our award-winning remote team as a Customer Support Specialist and deliver exceptional service from the comfort of your home office. NexGen Solutions Inc. is seeking tech-savvy, empathetic professionals to handle inbound customer inquiries via chat, email, and phone. This flexible part-time role offers competitive pay, comprehensive training, and opportunities for growth in a dynamic digital environment. Perfect for Memphis residents seeking work-life balance without sacrificing career advancement.
Responsibilities
- Resolve customer inquiries regarding products, services, and account information
- Maintain detailed records of interactions in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities during customer interactions
- Adhere to SLA metrics and quality assurance standards
- Participate in weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficient with Microsoft Office and CRM platforms
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet workspace
- Availability to work 20-25 hours weekly (evenings/weekends required)