Job Description
Join TechSolve Inc. as a Remote Customer Support Specialist in Cleveland, OH! We're hiring part-time professionals to deliver exceptional service from home—all equipment provided. Enjoy flexible hours while resolving customer inquiries with our cutting-edge tech stack. Perfect for those seeking work-life balance without sacrificing career growth.
Why TechSolve? Competitive pay, comprehensive training, and a supportive remote culture. No commute, no office politics—just impactful work.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Utilize provided equipment (laptop, headset, software)
- Document interactions in CRM systems
- Collaborate with cross-functional teams
- Meet performance metrics for response time
- Continuously improve product knowledge
- Escalate complex issues appropriately
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Strong communication skills
- Reliable home internet connection
- Ability to work independently
- Proficiency with Microsoft Office
- Adaptability to new technologies
- Available 20-25 hours/week