Job Description
Join TechFlow Solutions' dynamic remote team as a Customer Support Specialist! We're urgently hiring professionals in San Antonio to deliver exceptional customer experiences with flexible hours. This full-time remote role offers competitive compensation and the opportunity to work with cutting-edge technology while supporting our growing client base.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Identify process improvements to enhance customer satisfaction metrics
- Train new team members on support protocols and product knowledge
- Meet performance targets for resolution time and customer satisfaction
Qualifications
- 2+ years in customer support or technical support role
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving skills and emotional intelligence
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Reliable high-speed internet connection and quiet workspace
- Flexibility to work evenings/weekends based on client needs