Job Description
Join DailyPay Solutions Inc. and transform your work-life balance with our 100% remote Customer Support Specialist role. Enjoy the flexibility of working from anywhere in Virginia Beach while earning daily pay through our innovative payment platform. As a key member of our client success team, you'll deliver exceptional service to high-value customers in a fast-paced environment. This contract position offers competitive hourly rates, comprehensive training, and the opportunity to grow with a leading fintech company. No commutes, no office politics – just pure productivity and financial freedom.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process daily payments and troubleshoot transactional issues
- Update CRM systems with accurate customer interaction records
- Collaborate with cross-functional teams to resolve escalations
- Identify upsell opportunities for premium payment solutions
- Maintain strict compliance with PCI and data security protocols
- Participate in weekly performance reviews and coaching sessions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or fintech experience
- Proficiency with Zendesk, Salesforce, or similar CRM tools
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Available to work flexible shifts including weekends
- Positive attitude and resilience under pressure