Job Description
Join Innovate Solutions Inc., a leading tech services provider, as a Remote Customer Support Specialist in New York! We're seeking tech-savvy individuals with exceptional communication skills to deliver world-class support from home. Enjoy flexible hours while making a tangible impact in our clients' digital experiences. This role offers competitive pay, comprehensive training, and a supportive remote work environment.
Responsibilities
- Resolve technical inquiries via phone, email, and chat for diverse client portfolios
- Document cases accurately in CRM systems while maintaining SLA compliance
- Collaborate with engineering teams to escalate complex technical issues
- Develop troubleshooting guides for recurring client challenges
- Monitor support ticket queues during assigned flexible shifts
- Contribute to knowledge base improvements and process optimization
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years in customer support or technical assistance role
- Proficiency with remote desktop tools and ticketing systems
- Exceptional written and verbal communication skills
- Ability to troubleshoot hardware/software issues independently
- Strong time management with flexible schedule availability
- Experience working in remote or hybrid environments