Job Description
Join our award-winning remote team immediately! NexusConnect Solutions is urgently hiring Customer Support Specialists to work from home in Minneapolis, MN. No commute required – transform your career while making a real impact.
We're seeking empathetic problem-solvers to deliver exceptional customer experiences through digital channels. This fully remote position offers competitive pay, comprehensive benefits, and flexible hours within a supportive tech-forward environment.
Why NexusConnect?
- Industry-leading training and career development
- Home office equipment stipend
- Health, dental, and vision insurance
- 401(k) with company match
- Generous PTO and paid holidays
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Identify process improvement opportunities
- Maintain customer satisfaction metrics above 95%
- Train on new products and technologies monthly
- Support after-hours rotation on a rotating basis
Qualifications
- Minimum 2 years customer service experience
- Proficiency with Zendesk, Salesforce, or similar platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- High-speed home internet connection required
- Experience with remote work tools (Slack, Zoom, etc.)
- Associate degree or equivalent experience
- Background check and drug screen required