Job Description
Join our award-winning team at TechFlow Solutions and transform your career with a flexible remote opportunity in San Antonio! We're seeking passionate individuals to deliver exceptional customer experiences from the comfort of your home. Enjoy fully remote work with flexible hours (20-30 hrs/week), competitive pay, and comprehensive training. Be part of an innovative company that values work-life balance while serving Fortune 500 clients. Hiring immediately for motivated self-starters ready to make an impact!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain detailed records in CRM systems while ensuring data accuracy
- Collaborate with cross-functional teams to resolve complex technical issues
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to SLAs and performance metrics for quality assurance
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong written and verbal communication skills
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Flexible schedule availability including evenings/weekends