Job Description
Join NC Tech Solutions and transform your career with a remote Customer Support Specialist role featuring weekly pay! We're seeking a tech-savvy professional to deliver exceptional service to our growing client base based in North Carolina. Enjoy the flexibility of remote work while making a tangible impact with our innovative tech solutions. Weekly payments ensure financial stability, and our collaborative culture supports your growth. If you're passionate about problem-solving and thrive in virtual environments, this opportunity is designed for you.
Responsibilities
- Provide responsive technical support via phone, email, and chat for clients across North Carolina
- Resolve hardware/software issues with precision and efficiency
- Document all interactions in CRM systems with detailed notes
- Collaborate with engineering teams to escalate complex technical challenges
- Contribute to knowledge base documentation for internal training
- Monitor support ticket queues to maintain SLA compliance
- Participate in weekly team syncs and professional development sessions
Qualifications
- 3+ years of technical support experience in remote or hybrid environments
- Proficiency with Windows/macOS and cloud-based platforms
- Exceptional written and verbal communication skills
- Strong troubleshooting abilities for network and connectivity issues
- Ability to work independently with minimal supervision
- High-speed home internet connection (minimum 25 Mbps)
- Valid North Carolina work authorization and residency
- Experience with Zendesk or similar CRM systems preferred