Job Description
Join ConnectPro Solutions as a Remote Customer Support Specialist and deliver exceptional service from the comfort of your home. We provide all necessary equipment including laptop, headset, and software to ensure your success. This flexible part-time role offers the perfect work-life balance while supporting our clients across California and Florida.
Why Join Us?
- Full remote work setup provided
- Competitive hourly pay
- Flexible scheduling options
- Comprehensive training program
- Opportunities for advancement
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues and product questions
- Document interactions in CRM system
- Collaborate with team members on complex cases
- Meet performance metrics for response time and resolution
- Provide feedback to improve customer experience
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work independently in remote environment
- Basic technical troubleshooting knowledge
- Reliable high-speed internet connection
- Available to work evenings/weekends as needed