Job Description
Join our award-winning team as a Remote Customer Support Specialist in Charlotte! We're seeking motivated professionals to deliver exceptional service to our Fortune 500 clients. This immediate hire opportunity offers full-time remote work with competitive compensation and comprehensive benefits. Enjoy the flexibility of working from home while advancing your career in a dynamic, growth-oriented environment.
What We Offer:
- Immediate start date for qualified candidates
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Home office equipment stipend
- Flexible scheduling options
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process orders, returns, and service requests using Salesforce CRM
- Collaborate with technical teams to resolve complex account issues
- Maintain detailed customer records and documentation
- Identify upsell opportunities and cross-sell relevant products
- Meet/exceed performance metrics including handle time and first-contact resolution
- Participate in weekly team training and coaching sessions
Qualifications
- 2+ years of customer service or support experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with analytical mindset
- Self-motivated with ability to work independently
- Reliable high-speed internet connection
- Experience with remote work tools (Zoom, Slack, Teams)
- Ability to work flexible hours including some evenings/weekends