Job Description
Join our award-winning remote team as a Customer Support Specialist! Enjoy the flexibility of working from anywhere in the Charlotte metro area or Virginia while earning weekly paychecks. We're seeking empathetic communicators to deliver exceptional service through digital channels. Full training provided, with opportunities for advancement into senior roles.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with 95% satisfaction rate
- Process orders, returns, and account modifications using our CRM platform
- Collaborate with technical teams to troubleshoot complex product issues
- Document interactions accurately in Salesforce and maintain case logs
- Identify upsell opportunities and cross-reference product catalogs
- Participate in daily stand-ups and bi-weekly performance reviews
- Maintain 95% attendance in virtual training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in remote environment
- Proficient with Microsoft Office and CRM software (Salesforce training provided)
- Strong written and verbal communication skills
- Ability to type 40+ WPM with 98% accuracy
- Reliable high-speed internet and quiet home workspace
- Available to work rotating weekends and holidays