Job Description
Join FastPay Staffing Solutions and experience the freedom of remote work with daily pay! We're seeking motivated Customer Support Specialists to assist clients from the comfort of your home in Baltimore, MD. Enjoy flexible hours, no commute, and instant payment processing through our proprietary platform.
Why FastPay? We revolutionize traditional staffing by eliminating weekly payroll cycles. Your earnings are accessible daily via direct deposit, debit card, or our mobile wallet app. Plus, we provide free training, equipment stipends, and performance bonuses.
This role is perfect for students, parents, or anyone seeking supplemental income without commitment. Our Baltimore-based team supports diverse industries including tech, healthcare, and e-commerce.
Responsibilities
- Respond to customer inquiries via chat, email, and phone within 2-hour SLA
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce and internal knowledge base
- Collaborate with senior support agents on complex cases
- Maintain 95% customer satisfaction score through empathetic communication
- Participate in daily virtual team huddles and training sessions
- Adhere to HIPAA/GDPR compliance protocols when handling sensitive data
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in remote or hybrid setting
- Type 45+ WPM with 98% accuracy in live chat environments
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Reliable internet connection (minimum 50 Mbps) and quiet workspace
- Ability to work flexible shifts including weekends/holidays
- Strong problem-solving skills with conflict resolution certification
- U.S. residency and valid work authorization required