Job Description
Join FlexPay Solutions, a leading fintech innovator, and transform how professionals get paid! We're seeking empathetic Remote Customer Support Specialists to join our 100% work-from-home team serving clients in Washington DC and Virginia. Enjoy the flexibility of remote work with industry-leading daily pay – get paid for every shift completed!
Why FlexPay Solutions?
- Daily Pay: Access your earnings immediately after each shift via our secure platform
- 100% Remote: Work from anywhere in Washington DC or Virginia
- Comprehensive Benefits: Health insurance, retirement plan, and paid time off
- Growth Opportunities: Clear career path to leadership roles
Be part of a mission-driven company that empowers financial freedom for hourly workers. Apply today to start your remote career with daily pay!
Responsibilities
- Provide exceptional customer support via phone, email, and chat for our daily pay platform
- Resolve account issues, payment inquiries, and technical troubleshooting
- Document all interactions in CRM system with detailed notes
- Collaborate with cross-functional teams to improve customer experience
- Maintain 95% customer satisfaction score through quality interactions
- Identify and escalate complex issues to senior support specialists
- Participate in weekly training sessions on product updates
Qualifications
- Minimum 1 year customer service experience in remote or hybrid setting
- Proficient in CRM software (Salesforce preferred) and communication tools
- Strong problem-solving abilities with attention to detail
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office environment
- Must reside in Washington DC or Virginia