Job Description
Join FlexiPay Solutions and transform your career with our revolutionary remote daily pay system! We're seeking motivated Customer Support Specialists to join our dynamic team from Oakland, CA. Work from home with flexible hours while earning daily payments directly to your account. No more waiting for bi-weekly paychecks!
As a cornerstone of our client experience, you'll resolve inquiries with empathy and efficiency while contributing to our award-winning remote culture. This role offers competitive hourly rates, comprehensive benefits, and the freedom to excel professionally without geographical constraints. Apply today and start getting paid tomorrow!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and troubleshoot payment system issues
- Document cases accurately in CRM and escalate complex matters
- Meet daily performance metrics (25+ resolved cases)
- Collaborate with cross-functional teams using Slack and Zoom
- Participate in bi-weekly training sessions on new products
- Maintain 99% availability during core business hours
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- High-speed home internet and quiet workspace
- Ability to multitask in fast-paced digital environments
- Strong problem-solving with data-driven approach
- Valid US work authorization and reliable payment account