Job Description
Join FlexPay Solutions as a Remote Customer Support Specialist and experience the freedom of daily pay! We're seeking tech-savvy professionals to deliver exceptional service while enjoying flexible remote work. As a leader in fintech innovation, we empower our team with cutting-edge tools and rapid compensation. If you thrive in dynamic environments and value work-life balance, this is your opportunity to excel.
What We Offer:
- Daily direct deposit payments (no more waiting!)
- Comprehensive virtual training
- State-of-the-art remote tech support
- Health benefits for contract roles
- Clear career advancement path
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLAs
- Process transactions and update CRM systems accurately
- Collaborate with technical teams to troubleshoot complex issues
- Document interactions and maintain detailed case notes
- Identify upsell opportunities for premium services
- Participate in daily virtual team meetings
- Adhere to PCI compliance standards for payment processing
Qualifications
- 2+ years customer service experience
- Proficiency with Zendesk/Intercom/Salesforce
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Basic technical troubleshooting knowledge
- High-speed home internet connection
- Flexibility to work evenings/weekends
- Positive attitude under pressure