Job Description
Join FlexiPay Solutions and revolutionize your work-life balance with our 100% remote customer support role offering daily pay! We're seeking empathetic professionals to deliver exceptional service while enjoying flexible hours and immediate compensation. No commute, no office politics—just impactful work from anywhere in the USA. As a leader in fintech support, we provide cutting-edge tools and comprehensive training to set you up for success. Your expertise will directly shape our client experience while maintaining financial stability through our innovative daily payout system.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process transactions and troubleshoot payment system issues using proprietary software
- Document interactions accurately in CRM systems while maintaining strict compliance standards
- Collaborate with cross-functional teams to resolve escalated issues and process improvements
- Maintain performance metrics: 20+ resolved cases daily, <5 handle time
- Participate in bi-weekly training sessions on product updates and security protocols
Qualifications
- 2+ years customer service experience in fintech or SaaS environments
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with neutral accent for US market
- Home office setup with reliable internet (minimum 50 Mbps)
- Ability to work independently with minimal supervision
- High school diploma; associate's degree preferred
- PCI-DSS compliance certification or willingness to obtain