Job Description
Join our dynamic team in the heart of New Orleans! We're urgently seeking talented Remote Customer Support Specialists to deliver exceptional service from home.
We provide all necessary equipment – including ergonomic chairs, dual monitors, and noise-canceling headsets – so you can thrive in a professional home office setup. Enjoy New Orleans' vibrant culture while building your career with a forward-thinking company committed to employee growth and work-life balance.
What We Offer:
- Full remote work with company-provided equipment
- Comprehensive health benefits and 401(k) matching
- Flexible schedule with core hours (9 AM - 3 PM CT)
- Professional development stipend
- Virtual team-building events and quarterly in-person meetups in New Orleans
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify process improvements for customer experience
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in weekly team training sessions
- Maintain strict confidentiality of customer data
Qualifications
- 1+ years customer service experience
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated workspace at home
- Proficiency with CRM software (Salesforce experience preferred)
- Exceptional written and verbal communication skills
- Ability to work independently while collaborating remotely
- Problem-solving mindset with attention to detail
- Residency in New Orleans metro area required