Job Description
Join TechFlow Solutions as a Remote Customer Support Specialist in Jacksonville, FL! We provide all necessary equipment to excel in this fully remote role. Enjoy flexible hours while delivering exceptional service to our growing client base. This is your opportunity to build a rewarding career without leaving Jacksonville.
Why Join Us?
- State-of-the-art equipment delivered to your home
- Comprehensive training and career development
- Competitive salary and benefits package
- Collaborative remote team culture
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Utilize provided equipment to troubleshoot technical issues
- Maintain accurate customer records in CRM systems
- Collaborate with support team to resolve complex cases
- Meet monthly performance metrics for customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work independently with provided equipment
- Proficiency with remote collaboration tools
- Reliable high-speed internet connection
- Valid US work authorization