Job Description
Join our award-winning remote team as a Customer Support Specialist! We're seeking tech-savvy professionals to deliver exceptional service from home. All necessary equipment provided – including laptop, headset, and software. Enjoy flexible hours while supporting innovative tech solutions. Immediate hire opportunity with competitive benefits and career growth paths.
Responsibilities
- Resolve technical inquiries via phone, chat, and email
- Document cases in CRM systems with precision
- Collaborate with engineering teams for complex issues
- Maintain 95% customer satisfaction score
- Participate in weekly product training sessions
- Proactively identify process improvement opportunities
- Support cross-functional projects as assigned
Qualifications
- 2+ years customer support experience
- Proficient in troubleshooting software/hardware
- Exceptional written and verbal communication
- High-speed home internet connection required
- Ability to work independently in remote setting
- Experience with Zendesk or similar CRM
- Available for flexible schedule including weekends