Job Description
Join our award-winning remote team as a Customer Support Specialist in Jacksonville! We provide all necessary equipment including laptop, headset, and ergonomic accessories to ensure your success in our fully virtual environment. This is an exceptional opportunity to build a career with a growing tech company while enjoying the comfort of working from home.
Why Choose TechFlow Solutions?
- Industry-leading remote work infrastructure
- Comprehensive equipment package (valued at $2,500)
- Health, dental, and vision insurance from day one
- Professional development stipend ($1,200/year)
- Flexible schedule with core hours 10 AM - 3 PM EST
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Troubleshoot technical issues using our proprietary CRM system
- Document cases accurately in our service management platform
- Collaborate with cross-functional teams to resolve complex issues
- Maintain performance metrics including CSAT and resolution rates
- Participate in bi-weekly virtual training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service or technical support experience
- Strong typing skills (40+ WPM) and computer literacy
- Excellent communication and problem-solving abilities
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Experience with CRM systems (Salesforce preferred)
- Professional home office setup