Job Description
Join our dynamic team at TechFlow Solutions as a Remote Customer Support Specialist! We're urgently hiring motivated professionals in Sacramento to deliver exceptional service from the comfort of their homes. Full equipment provided – including laptop, headset, and software – ensuring you're set up for success from day one. Enjoy a flexible remote schedule while making a real impact in tech support.
Responsibilities
- Resolve customer inquiries via phone, chat, and email with professionalism and empathy
- Utilize provided equipment to troubleshoot technical issues efficiently
- Document cases accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for resolution times and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Must be located in Sacramento, CA
- Background check and drug screen required