Job Description
Join our dynamic remote team in Jacksonville, FL! We're urgently hiring Customer Support Specialists to provide exceptional service from home. Equipment provided – including laptop, headset, and software. Enjoy a flexible schedule while making a real impact. Full training included for motivated candidates. Apply today to start immediately!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve technical issues and troubleshoot product inquiries
- Document interactions and maintain accurate records
- Collaborate with team to improve support processes
- Meet performance metrics for response times and resolution
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Reliable high-speed internet connection
- Ability to work independently in a home office
- Basic computer proficiency with Windows OS
- Positive attitude and customer-first mindset