Job Description
Join our dynamic remote team immediately! Nashville Tech Solutions is urgently hiring Customer Support Specialists to work from home with full equipment provided. No commute, no startup costs – just your expertise and our support.
This is your chance to join a growing tech company while enjoying the flexibility of remote work. We provide all necessary hardware including laptop, headset, and peripherals. Competitive benefits package included.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document cases accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Identify trends in customer feedback to improve service quality
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Strong communication skills with clear, empathetic written/verbal abilities
- Proficient in multitasking and time management
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Previous remote work experience a plus