Job Description
Join our award-winning team as a Remote Customer Support Specialist and transform how people experience our cutting-edge tech solutions! We're seeking passionate individuals to deliver exceptional service from the comfort of your Florida home. Full equipment provided including ergonomic chair, dual monitors, headset, and dedicated tech support. Enjoy zero commute, flexible scheduling, and comprehensive benefits including health insurance and 401K matching. Be part of an innovative company recognized as a Top 100 Remote Employer by Forbes!
Why You'll Love Working With Us:
- Industry-leading remote work infrastructure
- Generous home office setup allowance ($1,500 value)
- Clear career advancement paths to Team Lead roles
- Monthly virtual team-building events
- Tuition reimbursement for professional certifications
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Master proprietary CRM and ticketing systems through our immersive training
- Collaborate with technical teams to troubleshoot complex issues
- Document interactions and identify process improvement opportunities
- Maintain performance metrics: 25+ resolved cases/day, <10% escalation rate
- Participate in bi-weekly skill development workshops
- Support after-hours rotational on-call schedule (1x/month)
Qualifications
- 2+ years customer support experience in tech/SAAS industry
- Proven remote work history with self-discipline
- Fluent in English with exceptional written/verbal communication
- Proficient in Windows OS and troubleshooting software issues
- High-speed internet (min 50 Mbps) and dedicated workspace
- Ability to type 60+ WPM with 98% accuracy
- CompTIA A+ or similar certification preferred
- Must reside in Florida with permanent address