Job Description
Join our award-winning remote team as a Customer Support Specialist! We provide all necessary equipment (laptop, headset, peripherals) to work comfortably from home. This is an immediate hire opportunity offering competitive pay, comprehensive benefits, and career growth potential. Help our clients resolve technical inquiries with empathy and precision while enjoying the flexibility of remote work.
Responsibilities
- Handle inbound/outbound customer calls and digital communications via phone, email, and chat
- Troubleshoot technical issues using provided software and diagnostic tools
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain high customer satisfaction scores (CSAT) and resolution metrics
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Excellent verbal/written communication skills
- Ability to troubleshoot basic technical issues independently
- Reliable high-speed internet connection
- Must be authorized to work in the United States
- Proven ability to work independently in remote settings