Job Description
Join our award-winning team as a Remote Customer Support Specialist with flexible hours! We're urgently hiring tech-savvy professionals in Wichita to deliver exceptional virtual support. Enjoy 100% remote work with schedule autonomy while solving complex customer challenges. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic environment.
Why You'll Love Working With Us:
- Premium remote-first culture with zero commute
- Flexible scheduling (day/night/weekend options available)
- Industry-leading training and certification programs
- Performance-based quarterly bonuses
- Health, dental, and vision insurance + 401(k)
Responsibilities
- Deliver multichannel support (phone, email, chat) to resolve technical inquiries
- Manage customer relationships through proactive communication
- Document cases in CRM systems with precision and clarity
- Collaborate with Tier 2 engineers for complex issue escalation
- Maintain 95%+ customer satisfaction metrics
- Participate in continuous improvement initiatives
- Adhere to SLAs and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficiency with CRM tools (Salesforce, Zendesk)
- Strong problem-solving and written communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Flexibility to work evenings/weekends based on business needs