Job Description
Join Detroit's fastest-growing remote team! We're seeking motivated individuals to deliver exceptional customer support with flexible work-from-home hours. Enjoy the freedom to structure your day while making a real impact in our innovative tech environment. No commute, no dress code – just results-driven work that fits your lifestyle.
Our comprehensive training program ensures you're fully equipped to succeed, and our collaborative virtual culture keeps you connected with colleagues across Michigan. Whether you're a parent, student, or simply seeking better work-life balance, this opportunity is designed for modern professionals.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Maintain accurate case documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities for existing product suite
- Participate in weekly virtual training and performance reviews
- Adhere to SLA metrics while maintaining personalized support
Qualifications
- 1+ years customer service experience in remote/virtual environment
- Proficient with Zendesk, Salesforce, or similar CRM platforms
- Strong written communication skills with clear email composition
- Self-motivated with ability to work independently
- High-speed home internet connection required
- Availability to cover flexible shifts including evenings/weekends