Job Description
Join FlexPay Solutions, a leading fintech innovator, and transform how people access their earnings! We're seeking empathetic Remote Customer Support Specialists to join our dynamic team in Chicago. Enjoy the freedom of 100% remote work with flexible scheduling optionsâincluding evenings and weekendsâand get paid daily through our instant payout system. Perfect for students, parents, or anyone seeking work-life balance without compromising on impact. You'll be the frontline hero resolving payment inquiries, troubleshooting technical issues, and building lasting relationships with our diverse client base. If you're a natural problem-solver with a passion for exceptional service, this is your opportunity to thrive in a supportive, growth-oriented environment.
Responsibilities
- Resolve customer inquiries regarding payment processing, account access, and platform features via phone, email, and live chat
- Troubleshoot technical issues using diagnostic tools and escalate complex cases to senior specialists
- Document all interactions in CRM systems with detailed notes for accurate tracking
- Maintain performance metrics including resolution time and customer satisfaction scores
- Collaborate with cross-functional teams to improve customer experience workflows
- Participate in ongoing training to stay updated on product features and compliance requirements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with CRM software (Zendesk/Salesforce) and communication tools
- Exceptional problem-solving skills with ability to de-escalate sensitive situations
- Reliable high-speed internet and quiet home workspace
- Flexible availability including evenings and weekends
- Strong attention to detail and accuracy in documentation