Job Description
Are you a proactive problem solver looking for a role that fits your lifestyle? San Antonio Digital Solutions is seeking a dedicated Remote Customer Support Specialist to join our growing team. We value flexibility, autonomy, and a customer-first approach.
As a remote team member based in San Antonio, you will have the opportunity to work from the comfort of your home while contributing to our national client base. We offer a dynamic work environment where your schedule is yours to manage within our flexible framework.
Why Join Us?
- Flexible scheduling to balance work and life.
- Comprehensive training provided remotely.
- Opportunity for career growth within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve technical issues and troubleshoot product problems with empathy and patience.
- Maintain accurate and detailed records of all customer interactions in our CRM system.
- Identify opportunities to upsell products and improve customer satisfaction scores.
- Collaborate with the internal support team to resolve complex escalated issues.
- Stay updated on product knowledge and service policies to provide accurate information.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Proven experience in customer service or technical support is a plus.
- Reliable high-speed internet connection and a quiet workspace.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently with minimal supervision.