Job Description
Join our award-winning remote team as a Customer Support Specialist with urgent hiring needs in the Tampa Bay area! We're seeking dedicated professionals to provide exceptional service with fully flexible hours (including evenings/weekends). This is your chance to make a real impact while enjoying 100% remote work with competitive compensation and growth opportunities.
Why Choose GlobalConnect? Industry-leading training, comprehensive benefits package, and a culture that prioritizes work-life balance. Perfect for candidates seeking stability in Florida's thriving tech scene without commuting!
Responsibilities
- Deliver outstanding customer support via phone, email, and chat with 99%+ satisfaction rates
- Resolve technical issues and process orders using our proprietary CRM system
- Collaborate with cross-functional teams to improve customer experience
- Document cases accurately and maintain detailed knowledge base entries
- Meet/exceed performance metrics including response times and resolution rates
- Participate in ongoing training to master new products and processes
- Provide feedback to enhance team workflows and customer journeys
Qualifications
- High school diploma (Bachelor's preferred) with 2+ years customer service experience
- Proficiency with CRM tools (Salesforce, Zendesk, or similar)
- Exceptional written/verbal communication skills in English
- Self-motivated with ability to work independently in remote settings
- Strong problem-solving abilities and emotional intelligence
- Reliable home office setup with high-speed internet
- Flexibility to work evenings/weekends (10-20% schedule)
- Experience in tech, SaaS, or e-commerce industries preferred