Job Description
Join our award-winning team as a Remote Customer Support Specialist in Charlotte, NC! We're seeking dynamic individuals to provide exceptional service from home with immediate start dates. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a tangible impact on customer satisfaction.
Apex Solutions Group is a rapidly growing tech company specializing in innovative customer experience platforms. We offer a supportive virtual work environment with cutting-edge tools and opportunities for career advancement. No commute, no office politics—just pure focus on delivering world-class support.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and troubleshoot product concerns efficiently
- Document interactions and update customer records in Salesforce CRM
- Collaborate with cross-functional teams to escalate complex cases
- Maintain 95%+ customer satisfaction metrics through empathetic communication
- Participate in ongoing training to master product knowledge and service techniques
- Contribute to process improvements to enhance team efficiency
Qualifications
- Minimum 2 years of customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce experience preferred)
- Exceptional verbal/written communication skills with neutral accent
- High-speed internet connection and quiet home office setup
- Ability to work independently while collaborating in virtual teams
- Flexibility to work evenings/weekends as needed (10-15% schedule)
- High school diploma or equivalent; associate degree preferred
- Authorized to work in the United States without sponsorship