Job Description
Join our award-winning team as a Remote Customer Support Specialist and deliver exceptional service from your home office in Jacksonville. We're seeking passionate individuals to immediately join our dynamic support environment with full training provided. Enjoy competitive compensation, flexible scheduling, and comprehensive benefits while making a real impact on customer satisfaction.
Why Join Us?
- Immediate start date - no waiting period
- 100% remote work with equipment stipend
- Health/dental/vision insurance + 401K matching
- Performance-based quarterly bonuses
- Career advancement opportunities
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions in CRM system with 99% accuracy
- Collaborate with tech teams to resolve complex issues
- Meet/exceed customer satisfaction targets (CSAT >95%)
- Identify process improvement opportunities
- Participate in weekly team training sessions
- Maintain product knowledge certification
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce CRM systems
- Exceptional written/verbal communication skills
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Ability to work independently with minimal supervision