Job Description
Join our award-winning team as a Remote Customer Support Specialist in Detroit! We're seeking passionate individuals to deliver exceptional service from home. This immediate hire opportunity offers competitive pay, flexible scheduling, and full benefits. Help us revolutionize tech support while advancing your career in a supportive, growth-oriented environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems with precision
- Troubleshoot technical issues and provide step-by-step solutions
- Collaborate with cross-functional teams to resolve complex cases
- Maintain customer satisfaction metrics above 95%
- Participate in ongoing product training and skill development
- Identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficient with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Strong problem-solving and multitasking abilities
- Available for flexible shifts including evenings/weekends