Job Description
Join Fort Worth Tech Solutions as a Remote Customer Support Specialist and start your career immediately! We're seeking dedicated professionals to deliver exceptional service from the comfort of their home offices. This full-time position offers competitive compensation, flexible hours, and comprehensive training. As a key member of our dynamic team, you'll resolve customer inquiries, troubleshoot technical issues, and contribute to our industry-leading service standards. Immediate start available for qualified candidates!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Troubleshoot technical issues for software/hardware products
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Identify opportunities for process improvements
- Maintain up-to-date knowledge of product offerings
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer support or technical support experience
- Proficient with CRM software and ticketing systems
- Excellent written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Flexibility to work occasional evenings/weekends as needed