Job Description
Join our award-winning team as a Remote Customer Support Specialist and start immediately from the comfort of your home in Jacksonville, FL! We're seeking empathetic problem-solvers to deliver exceptional service to our global clientele. Enjoy flexible scheduling, comprehensive training, and career growth opportunities in a thriving tech environment. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Utilize CRM systems to document interactions and track resolutions
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance customer experience
- Maintain detailed knowledge of product/service offerings
- Meet daily performance metrics including response times and resolution rates
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills with clear, professional articulation
- Ability to work independently with minimal supervision
- Proficiency in Microsoft Office and basic troubleshooting
- Reliable high-speed internet connection and quiet workspace
- Flexible availability including evenings/weekends as needed
- Passion for helping others and learning new technologies