Job Description
Join Detroit's fastest-growing remote team! We're seeking passionate Customer Support Specialists to deliver exceptional service from home. Enjoy flexible hours, competitive benefits, and immediate start in a collaborative environment. Perfect for tech-savvy individuals ready to make an impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems
- Collaborate with technical teams on complex issues
- Meet daily performance metrics
- Train on new products/services monthly
- Maintain 95% customer satisfaction rating
Qualifications
- High school diploma or equivalent
- 2+ years customer service experience
- Proficient in Microsoft Office and CRM tools
- Strong typing skills (40+ WPM)
- Reliable high-speed internet connection
- Excellent communication skills