Job Description
Join TechFlow Solutions as a Remote Customer Support Specialist and launch your career immediately! We're seeking passionate individuals to deliver exceptional service to our growing client base. This fully remote position offers the flexibility to work from anywhere in the Minneapolis metro area while supporting cutting-edge technology solutions. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment designed for professional growth.
Responsibilities
- Resolve technical inquiries via phone, email, and chat with first-contact resolution
- Document customer interactions using Salesforce CRM with precision
- Collaborate with engineering teams to escalate complex issues
- Develop product knowledge through continuous training modules
- Maintain 95% customer satisfaction score through proactive support
- Support after-hours on-call rotation (1 week/month)
Qualifications
- 2+ years customer support experience in SaaS/tech industry
- Proficiency with Zendesk, Jira, and Microsoft Office Suite
- Exceptional written and verbal communication skills
- Ability to troubleshoot network connectivity issues remotely
- High school diploma; associate degree preferred
- Reliable high-speed internet connection
- Valid US work authorization