Job Description
Join TechFlow Solutions as a Remote Customer Support Specialist and start immediately! We're seeking a tech-savvy professional to deliver exceptional service from home. Enjoy competitive pay, full benefits, and flexible hours while supporting our growing client base in Raleigh's thriving tech sector. No commute required – just your laptop and passion for helping others succeed.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Manage ticketing system and document all interactions in CRM platform
- Collaborate with technical teams to resolve complex issues
- Conduct product demonstrations for new clients
- Identify upsell opportunities during customer interactions
- Maintain detailed knowledge base articles
- Participate in daily team standups and training sessions
Qualifications
- 2+ years customer support experience with remote work exposure
- Proficient in Zendesk, Salesforce, or similar CRM systems
- Exceptional written and verbal communication skills
- High-speed internet connection and quiet home office setup
- Ability to work flexible hours including evenings/weekends
- Associate degree or equivalent technical certification
- Experience with SaaS products and troubleshooting