Job Description
Join our award-winning tech company as a Remote Customer Support Specialist in sunny San Jose! We're seeking dynamic individuals to deliver exceptional service from home. Enjoy flexible hours, comprehensive benefits, and immediate onboarding. Be part of a forward-thinking team revolutionizing cloud solutions for Fortune 500 clients.
Responsibilities
- Resolve complex technical issues via phone, chat, and email
- Document cases accurately in CRM systems
- Collaborate with engineering teams for escalated issues
- Train customers on new product features
- Meet monthly KPIs for resolution time and satisfaction
- Contribute to knowledge base articles
Qualifications
- 2+ years technical support experience
- Proficiency with Zendesk and Salesforce
- Strong troubleshooting skills for SaaS products
- Excellent written/verbal communication
- High-speed internet connection required
- Ability to work independently in remote setting