Job Description
Join TechFlow Solutions as a Remote Customer Support Specialist and be part of our dynamic team providing exceptional service to clients nationwide. We're seeking motivated individuals for immediate hire to handle inbound inquiries, troubleshoot technical issues, and ensure customer satisfaction. Equipment provided includes laptop, headset, and software – just bring your expertise!
This fully remote position offers flexible hours and a supportive environment. No commute required! Whether you're based in Charlotte, NC or Florida, you'll enjoy competitive pay, comprehensive benefits, and opportunities for growth. Apply today and start your career with a forward-thinking company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Troubleshoot technical issues using provided diagnostic tools and remote access software
- Document cases accurately in CRM systems and follow escalation protocols
- Collaborate with technical teams to resolve complex customer concerns
- Meet or exceed performance metrics including response time and resolution rates
- Contribute to process improvements and knowledge base articles
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer support experience in remote or hybrid settings
- Strong problem-solving skills with ability to diagnose technical issues
- Excellent verbal/written communication and active listening abilities
- Proficient with CRM platforms (e.g., Salesforce, Zendesk) and MS Office
- Reliable high-speed internet connection and dedicated workspace
- Ability to work independently while collaborating with cross-functional teams