Job Description
Join our dynamic remote team as an Immediate Hire Customer Support Specialist! Enjoy flexible hours while delivering exceptional service from the comfort of your home. We're seeking motivated individuals to join our growing Oklahoma City-based team immediately. This role offers competitive pay, full benefits eligibility, and career growth opportunities in a supportive virtual environment.
What We Offer:
- Flexible scheduling (20-30 hours/week)
- Comprehensive training and onboarding
- Health, dental, and vision insurance
- 401(k) with company match
- Home office equipment stipend
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions
- Document interactions and update CRM systems
- Collaborate with cross-functional teams
- Maintain customer satisfaction metrics
- Adhere to SLA and quality standards
- Identify upsell opportunities
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficient with CRM software (Salesforce/Zendesk)
- Strong written and verbal communication
- Reliable high-speed internet connection
- Ability to work independently
- Basic technical troubleshooting skills
- Available for evening/weekend shifts