Job Description
Join our dynamic team as a 100% Remote Customer Support Specialist with immediate availability! We're seeking tech-savvy professionals in Louisville, KY and Georgia to deliver exceptional virtual customer experiences. Enjoy flexible hours, competitive benefits, and the freedom to work from anywhere in the United States. This full-time role offers rapid onboarding and career growth opportunities in a supportive, innovative environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Utilize CRM tools to document cases and track resolution metrics
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify process improvements to enhance service efficiency
- Maintain detailed knowledge base articles for customer self-service
- Monitor customer satisfaction scores and implement feedback loops
Qualifications
- 2+ years of customer support experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- High-speed internet and dedicated home office space
- Ability to work independently with minimal supervision
- Experience in IT support or SaaS industry preferred
- Valid US work authorization and reliable transportation