Job Description
Join VegasConnect Solutions' dynamic remote team immediately! We're seeking passionate Customer Support Specialists to deliver exceptional service from the comfort of your Las Vegas home. As a rapidly growing tech company, we prioritize your growth with competitive compensation and flexible hours.
In this fully remote role, you'll be the first point of contact for our clients, resolving technical inquiries with professionalism and speed. Our ideal candidate thrives in fast-paced environments and values customer satisfaction above all else. Enjoy full benefits including health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Document cases accurately in Zendesk with detailed resolution notes
- Collaborate with engineering teams to escalate complex technical issues
- Maintain product knowledge through weekly training sessions
- Meet daily performance metrics including response time and resolution targets
- Identify trends in customer feedback to improve service quality
- Support 24/7 rotation schedule (evening/weekend shifts included)
Qualifications
- Minimum 2 years customer support experience in SaaS or tech industry
- Proficiency with CRM tools (Zendesk/Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues independently
- High-speed internet connection and quiet home office setup
- Experience with ticketing systems and knowledge base management
- Strong problem-solving abilities with customer-first mindset
- Must reside in Las Vegas, NV area with legal work authorization