Job Description
Join our dynamic team immediately as a Remote Customer Support Specialist in Wichita, KS! We're seeking tech-savvy professionals to deliver exceptional service from home. This full-time role offers competitive pay, flexible hours, and the chance to solve real-world problems for our diverse client base. No commute, no office politics—just impactful remote work with a supportive culture.
What We Offer:
- Immediate start and onboarding
- Comprehensive training and growth opportunities
- Full benefits package including health insurance
- Latest tech equipment provided
- Collaborative virtual team environment
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Troubleshoot technical issues for SaaS products using diagnostic tools
- Document all interactions in Salesforce with precision and detail
- Collaborate with engineering teams to escalate complex issues
- Maintain product knowledge through continuous training modules
- Meet daily SLAs for response and resolution times
- Contribute to knowledge base with customer insights
Qualifications
- 2+ years in customer support or technical troubleshooting
- Proficiency with CRM systems (Salesforce/Zendesk)
- Exceptional written and verbal communication skills
- Ability to diagnose issues remotely with minimal supervision
- High-speed internet connection and quiet home office
- Experience with Windows/macOS troubleshooting
- Associate degree or equivalent technical certification